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Noticeboard

Test Results
Patients are notified in the case of any significant abnormality in test results. However, if you wish to contact the surgery regarding a test result we would ask you to do so after 2pm when all the morning’s post has been opened.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Welcome to St Luke's & Botley Surgery Online 

Practice Code: J82192tree_in_palm

Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you.  Feel free to send us any feedback .

SURGERY CLOSURE FROM 1PM THURSDAY 4TH JUNE 2015

The surgery will be closed and there will be no GP appointments on the afternoon of Thursday 4th June 2015 so that some clinicians can attend TARGET sessions.  Patients will still be able to contact the surgery on the telephone.

TARGET stands for Time for Audit Research Governance and Training.  This programme has worked very effectively in other parts of Hampshire and the sessions are well attended as the GPs and practice nurses find it useful to set aside dedicated time to work with their collegues from other practices. 

Please see here for more information.

Repeat Prescriptions

For more information please see the "Prescriptions" tab.  To order your repeat prescription through Vision Online Services, please click here.

Vision Online Services

Repeat prescriptions and booking appointments can now be done through Vision Online Services. All patients will need to sign up to our new system by visiting the surgery or downloading the form below.  You will be issued with a registration token which when activated will allow you to request repeat prescriptions, book and view appointments online. You will only see a "Summary" tab that enables you to view your allergies and prescription history.  Please note that this tab cannot be activiated until we have seen and varified your proof of ID.  This needs to be a current passport, a photographic driving licence or a birth certificate.

To sign up for this service please follow this link Prescriptions_and_Appointments_Online.doc 

For a full explanation of how to create an online account click here.

Moorgreen Hospital Listening Exercise

West Hampshire CCG have arranged a drop in session on Thursday 28th May at the Tom Rudd Unit at Moorgreen Hospital between 5-6.45pm. Please see here or follow this link for more details.

CQC Report

We are pleased to announce we received a "good" rating after our recent CQC inspection.  A copy of the report can be found here CQC inspection report 18th November 2014.pdf.

Friends & Family Test

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily

Here at St Luke's & Botley Surgery we are now able to offer you, our patients, the opportunity to participate in this survey.  You can pick up a survey card the next time you visit the surgery or complete online here:

Routine Appointments

The surgery offers routine appointments, morning and afternoon, through Monday to Friday at various times across both sites.  Please see the "Appointments" tab for more detailed information.

Same Day Service & Emergency Appointments

We are able to offer urgent same day appointments from 8.30am Tuesday to Thursday and from 9.00am on Monday and Friday.  For more detailed information and how to book please see same day service section of the "Appointments" tab on the left hand side.

Phlebotomy Services

We have recently reviewed our phlebotomy (blood taking) service.  Please see the "Phlebotomy Services" tab on the right hand side for full information.

 Test Results

If you require test results please phone the surgery after 2pm and the receptionist will be able to deal with your request.

Patient Participation Group

The (PPG) held a very successful event eariler this year, with various organisations presenting to patients about the support they can offer. 

Keep an eye on the noticeboards for future events. The PPG is holding a dementia awareness event on 24th June 2015 at the Underhill Centre which may be of interest.  Please click here for more information,

For more information about our PPG please click here.  The next PPG meeting is on Wednesday 3rd June 2015 at 7pm at St Lukes Surgery.

Patient Participation Report 2014-2015

We would like to thank all patients who hleped in the development of this report and those who responsed to our surveys.  Please read our report: PPG Report 2014&15[1].docx

The Surgery has released a free app!!!

Download the app for your phone by clicking on the logos below. iPhone & Android users click on the respective logos, all other phones should click on the HTML5 logo (please note HTML5 users won't get the full experience of the app).

 st_lukesview_qrcode1

 android_robot_logo

html5 Apple_logo_icon_-_Aluminum

 

 

 

 Use the app to: 

  • Receive GP routine appointment waiting time updates (weekly)
  • Order repeat prescription & book online appointments 
  • Learn about medical conditions and treatment options 
  • Get directions and information on local services 
  • Provide us with feedback to imrove our services
  • Start exercising with our podcast feature
  • Access our facebook 
  • Learn about results
  • Update your health records
  • Receive health news 

Facebook Visit us on Facebook

Blood Pressure Machine in St Lukes Waiting Room

We have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.

It is important to follow the instructions on the wall correctly to make sure your reading is accurate.

 

Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.

For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.

 For Southampton Minor Injuries Unit opening times & numbers,Click here 

Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see http://www3.hants.gov.uk/cold-spots.

We would be very pleased to hear from any bank nurses who are available for sickness and holiday cover. Please see here.

What's New

Other Information

- Please help set up our patient survey, here.

- Change to Out-of-Hours GP Service telephone number. See here.

· Teenage Page UPDATED!!

· Coronary Heart Disease

· Info on how to Quit smoking

· First five years of life

· Child Health

· Egg Allergy & Immunisation

· What to do if your child has a high temperature 

· Mens health Page

·  Please note- The NHS walk-in-centres do not provide a phlebotomy service

·  Southampton Health Directory

 

    

greenpills Order repeat prescriptions online  

Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area.  You will have to register in another practice if you live outside our boundaries.

 


 

 

(Site updated 19/05/2015)
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