Welcome to St Luke's & Botley Surgery Online
Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you. Feel free to send us any feedback .
We are changing the way we release our routine appointments. In November we stopped the mass release of appointments on a Monday afternoon in favour of a gradual release of future routine GP appointments on a daily basis. Routine GP appointments are released daily after 11.30am.
Children aged 2, 3 or 4, patients aged over 65, those aged 18-65 years with heart disease, chronic (long-term) respiratory disease, kidney disease, lowered immunity due to disease or treatment (such as steroid medication or cancer treatment), liver disease, stroke or TIA, diabetes, a neurological condition, has asplenia, or who is pregnant receives a seasonal flu immunisation every autumn.
We also recommend registered carers, household contacts of an immunocompromised person, those living in long-stay residential care home or other long-stay care facility and frontline health and social care workers receive the flu vaccination.
Please contact the surgery to make a flu vaccination appointment should you meet the above criteria.
Online Services - Repeat Prescriptions and Appointments
From 1st December 2015, our new online service will be available. This will allow you to:
- Book your appointments
- Order your repeat prescriptions
AND SOON ..............
- View your allergies
- View any adverse reactions to medication
- View your medication history
You cannot register for this service until 1st December when you can visit either surgery with a current form of ID, preferably photographic. Our reception staff will issue you with a registration token while you wait. In preparation for this, download a registration form here.
Once you have registered for the above service, REGISTER or sign in to Online Services.
In the meantime, prescription requests can be made by dropping off or posting your repeat side to either surgery. The online appointment booking system is also currently suspended. Appointments are released daily after 11.30am. To book an appointment please telephone or call into either surgery.
Named GP for all Patients
We now have a contractual requirement to allocate all our patients a named and accountable GP who has the responsibility for the overall care that our surgery provides to you. The allocated named GP will take the lead for the co-ordination of any other relevant health and care professionals who are involved in your care.
If you wish to be told the name of your accountable GP, please ask the Receptionist/Doctor when you are next in the surgery. Please note: There is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Please be aware that this will make absolutely no difference to the service we provide you or which doctor deals with your health matters. You can still see whichever doctor you choose for routine appointments.
We are pleased to announce we received a "good" rating after our recent CQC inspection. A copy of the report can be found here CQC inspection report 18th November 2014.pdf.
Friends & Family Test
The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily
Here at St Luke's & Botley Surgery we are now able to offer you, our patients, the opportunity to participate in this survey. You can pick up a survey card the next time you visit the surgery or complete online here:
The surgery offers routine appointments, morning and afternoon, through Monday to Friday at various times across both sites. Please see the "Appointments" tab for more detailed information.
Same Day Service & Emergency Appointments
We are able to offer urgent same day appointments from 8.30am Tuesday to Thursday and from 9.00am on Monday and Friday. For more detailed information and how to book please see same day service section of the "Appointments" tab on the left hand side.
We have recently reviewed our phlebotomy (blood taking) service. Please see the "Phlebotomy Services" tab on the right hand side for full information.
If you require test results please phone the surgery after 2pm and the receptionist will be able to deal with your request.
Patient Participation Group
The (PPG) held their very first AGM on 7th October 2015. Keep an eye on the noticeboards for future events. For more information about our PPG please click here.
The next PPG meeting is on Wednesday 27th January 2016 at 7pm at St Lukes Surgery. New members are always welcome. Drop into either surgery for more information should you wish to come along.
Patient Participation Report 2014-2015
We would like to thank all patients who hleped in the development of this report and those who responsed to our surveys. Please read our report: PPG Report 2014&15.docx
The Surgery has released a free app!!!
Download the app for your phone by clicking on the logos below. iPhone & Android users click on the respective logos, all other phones should click on the HTML5 logo (please note HTML5 users won't get the full experience of the app).
Use the app to:
- Receive GP routine appointment waiting time updates (weekly)
- Order repeat prescription & book online appointments
- Learn about medical conditions and treatment options
- Get directions and information on local services
- Provide us with feedback to imrove our services
- Start exercising with our podcast feature
- Access our facebook
- Learn about results
- Update your health records
- Receive health news
Visit us on Facebook
Blood Pressure Machine in St Lukes Waiting Room
We have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.
It is important to follow the instructions on the wall correctly to make sure your reading is accurate.
Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.
For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.
For Southampton Minor Injuries Unit opening times & numbers,Click here
Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see http://www3.hants.gov.uk/cold-spots.
We would be very pleased to hear from any bank nurses who are available for sickness and holiday cover. Please see here.
Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area. You will have to register in another practice if you live outside our boundaries.
(Site updated 25/11/2015)