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Test Results
Patients are notified in the case of any significant abnormality in test results. However, if you wish to contact the surgery regarding a test result we would ask you to do so after 2pm when all the morning’s post has been opened.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Welcome to St Luke's & Botley Surgery Online 

Practice Code: J82192tree_in_palm

Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you.  Feel free to send us any feedback .

New Computer System/Repeat Prescriptions

On 22nd September we shall be moving across to a new computer system.  Please see here for further information.  In preparation for the transfer we are asking all patients who regularly use our repeat prescription service to ensure that you have enough medication (subject to GP approval) to see you through this busy period.  Please therefore order your regular repeat medication in advance to avoid requests being submitted (wherever possible) during the period Monday 14th September through to Friday 25th September 2015.

Repeat Prescriptions

For more information please see the "Prescriptions" tab.  To order your repeat prescription through Vision Online Services, please click here.

Vision Online Services

Currently repeat prescriptions and booking appointments are accessed through Vision Online Services. However we are migrating to a new clinical system and our Vision Online service will cease on Friday 4th September 2015.  This will be replaced with a new application, details of which can be found below.

As stated above, From 22nd September 2015 we are moving to a new clinical system, Emis Health.  Please click here for further information. 

Named GP for all Patients

We now have a contractual requirement to allocate all our patients a named and accountable GP who has the responsibility for the overall care that our surgery provides to you.  The allocated named GP will take the lead for the co-ordination of any other relevant health and care professionals who are involved in your care.

Please be aware that this will make absolutely no difference to the service we provide you or which doctor deals with your health matters.  You can still see whichever doctor you choose for routine appointments. 

CQC Report

We are pleased to announce we received a "good" rating after our recent CQC inspection.  A copy of the report can be found here CQC inspection report 18th November 2014.pdf.

Friends & Family Test

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see

Here at St Luke's & Botley Surgery we are now able to offer you, our patients, the opportunity to participate in this survey.  You can pick up a survey card the next time you visit the surgery or complete online here:

Routine Appointments

The surgery offers routine appointments, morning and afternoon, through Monday to Friday at various times across both sites.  Please see the "Appointments" tab for more detailed information.

Same Day Service & Emergency Appointments

We are able to offer urgent same day appointments from 8.30am Tuesday to Thursday and from 9.00am on Monday and Friday.  For more detailed information and how to book please see same day service section of the "Appointments" tab on the left hand side.

Phlebotomy Services

We have recently reviewed our phlebotomy (blood taking) service.  Please see the "Phlebotomy Services" tab on the right hand side for full information.

 Test Results

If you require test results please phone the surgery after 2pm and the receptionist will be able to deal with your request.

Patient Participation Group

The (PPG) held a very successful Dementia Awareness event in June this year, with various organisations presenting to patients about the support they can offer. 

Keep an eye on the noticeboards for future events. For more information about our PPG please click here.  The next PPG meeting is on Wednesday 9th September 2015 at 7pm at St Lukes Surgery.

Patient Participation Report 2014-2015

We would like to thank all patients who hleped in the development of this report and those who responsed to our surveys.  Please read our report: PPG Report 2014&15[1].docx

The Surgery has released a free app!!!

Download the app for your phone by clicking on the logos below. iPhone & Android users click on the respective logos, all other phones should click on the HTML5 logo (please note HTML5 users won't get the full experience of the app).



html5 Apple_logo_icon_-_Aluminum




 Use the app to: 

  • Receive GP routine appointment waiting time updates (weekly)
  • Order repeat prescription & book online appointments 
  • Learn about medical conditions and treatment options 
  • Get directions and information on local services 
  • Provide us with feedback to imrove our services
  • Start exercising with our podcast feature
  • Access our facebook 
  • Learn about results
  • Update your health records
  • Receive health news 

Facebook Visit us on Facebook

Blood Pressure Machine in St Lukes Waiting Room

We have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.

It is important to follow the instructions on the wall correctly to make sure your reading is accurate.


Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.

For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.

 For Southampton Minor Injuries Unit opening times & numbers,Click here 

Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see

We would be very pleased to hear from any bank nurses who are available for sickness and holiday cover. Please see here.

What's New

Other Information

- Please help set up our patient survey, here.

- Change to Out-of-Hours GP Service telephone number. See here.

· Teenage Page UPDATED!!

· Coronary Heart Disease

· Info on how to Quit smoking

· First five years of life

· Child Health

· Egg Allergy & Immunisation

· What to do if your child has a high temperature 

· Mens health Page

·  Please note- The NHS walk-in-centres do not provide a phlebotomy service

·  Southampton Health Directory



greenpills Order repeat prescriptions online  

Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area.  You will have to register in another practice if you live outside our boundaries.




(Site updated 25/08/2015)
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