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Noticeboard

Test Results
Patients are notified in the case of any significant abnormality in test results. However, if you wish to contact the surgery regarding a test result we would ask you to do so after 2pm when all the morning’s post has been opened.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

Welcome to St Luke's & Botley Surgery Online 

Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you.  Feel free to send us any feedback .

Appointment Status

Our partners have issued a statement regarding the appointment status which can be accessed here.

Online Services

Follow this LINK to sign in to Online Services.  

For some time you have been able to book and cancel appointments and order repeat prescriptions online.  You have also been able to see some basic information from your medical record, including your medication history, immunisations and allergies.  From 1st April 2016 you will be able to request access to more of your medical record, including diagnoses, test results and procedures.  This is known as your detailed coded record (DCR). Access may be granted at your doctor's discretion.  For more information and guidance when applying for access to your DCR, please see our patient information leaflet or click here for NHS guidance.

To register for online services, each family member who wishes to register must visit either surgery with a current form of ID, preferably photographic (driving licence or passport).  Our reception staff will issue you with a registration token while you wait. In preparation, download a registration form here

 

Those patients who currently have access to online services and wish to request access to their DCR will need to re-register and provide ID as above.

 

Due to the issues surrounding proxy access (i.e. access to online services by somebody e.g. a parent acting on behalf of the patient), we are currently only registering adults (aged 16 and over) for online services.  However we may be able to allow proxy access to parents/guardians of under 11 year olds to include booking appointments, requesting prescriptions, and viewing immunisations, allergies and medication history in the near future.

 

Should you encounter any difficulties when registering or accessing your online account, please follow this link

Named GP for all Patients

We now have a contractual requirement to allocate all our patients a named and accountable GP who has the responsibility for the overall care that our surgery provides to you.  The allocated named GP will take the lead for the co-ordination of any other relevant health and care professionals who are involved in your care.

If you wish to be told the name of your accountable GP, please ask the Receptionist/Doctor when you are next in the surgery.  Please note:  There is no need to telephone the practice for this information.

Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.

Please be aware that this will make absolutely no difference to the service we provide you or which doctor deals with your health matters.  You can still see whichever doctor you choose for routine appointments. 

CQC Report

We are pleased to announce we received a "good" rating after our recent CQC inspection.  A copy of the report can be found here CQC inspection report 18th November 2014.pdf.

Friends & Family Test

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily

Here at St Luke's & Botley Surgery we are now able to offer you, our patients, the opportunity to participate in this survey.  You can pick up a survey card the next time you visit the surgery or complete online here:

Routine Appointments

The surgery offers routine appointments, morning and afternoon, through Monday to Friday at various times across both sites.  Please see the "Appointments" tab for more detailed information.  Routine GP appointments are released daily after 11.30am.

Same Day Service & Emergency Appointments

We are able to offer urgent same day appointments from 8.30am Tuesday to Thursday and from 9.00am on Monday and Friday.  For more detailed information and how to book please see same day service section of the "Appointments" tab on the left hand side.

Phlebotomy Services

We have recently reviewed our phlebotomy (blood taking) service.  Please see the "Phlebotomy Services" tab on the right hand side for full information.  As this service has now been running for some time, we would be grateful if our patients who have used it could fill in a survey.  A paper copy of the survey is also available here for patients to print off, complete and return to either surgery.  Thank you.

 Test Results

If you require test results please phone the surgery after 2pm and the receptionist will be able to deal with your request.

Patient Participation Group

The (PPG) held their very first AGM on 7th October 2015.  Keep an eye on the noticeboards for future events. For more information about our PPG please click here

The next PPG meeting is on 27th July 2016 at 7pm at St Lukes Surgery.  New members are always welcome.  Drop into either surgery for more information should you wish to come along.

Patient Participation Report 2014-2015

We would like to thank all patients who hleped in the development of this report and those who responsed to our surveys.  Please read our report: PPG Report 2014&15[1].docx

The Surgery has released a free app!!!

Download the app for your phone by clicking on the logos below. iPhone & Android users click on the respective logos, all other phones should click on the HTML5 logo (please note HTML5 users won't get the full experience of the app).

 st_lukesview_qrcode1

 android_robot_logo

html5 Apple_logo_icon_-_Aluminum

 

 

 

 Use the app to: 

  • Receive GP routine appointment waiting time updates (weekly)
  • Order repeat prescription & book online appointments 
  • Learn about medical conditions and treatment options 
  • Get directions and information on local services 
  • Provide us with feedback to imrove our services
  • Start exercising with our podcast feature
  • Access our facebook 
  • Learn about results
  • Update your health records
  • Receive health news 

Facebook Visit us on Facebook

Blood Pressure Machine in St Lukes Waiting Room

We have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.

It is important to follow the instructions on the wall correctly to make sure your reading is accurate.

 

Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.

For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.

 For Southampton Minor Injuries Unit opening times & numbers,Click here 

Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see http://www3.hants.gov.uk/cold-spots.

We would be very pleased to hear from any bank nurses who are available for sickness and holiday cover. Please see here.

What's New

Other Information

- Please help set up our patient survey, here.

- Change to Out-of-Hours GP Service telephone number. See here.

· Teenage Page UPDATED!!

· Coronary Heart Disease

· Info on how to Quit smoking

· First five years of life

· Child Health

· Egg Allergy & Immunisation

· What to do if your child has a high temperature 

· Mens health Page

·  Please note- The NHS walk-in-centres do not provide a phlebotomy service

·  Southampton Health Directory

 

    

Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area.  You will have to register in another practice if you live outside our boundaries.

 


 

 

(Site updated 21/06/2016)
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