Welcome to St Luke's & Botley Surgery Online
Practice Code: J82192
Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you. Feel free to send us any feedback .
Friends & Family Test
The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily
Here at St Luke's & Botley Surgery we are now able to offer you, our patients, the opportunity to participate in this survey. You can pick up a survey card the next time you visit the surgery or complete online here:
SAME DAY SERVICE & EMERGENCY APPOINTMENTS
Our current appointment system is undergoing a review. Please note that new appointments are released weekly on a Monday after 2pm. We would welcome any constructive feedback to help us improve the system.
The surgery does not operate a minor injuries service.
Please attend the Royal South Hants Hospital, minor injuries unit for :
Wounds/lacerations, wound infections, sprains and strains and closed suspected limb fractures, minor burns and scalds, minor head injuries, insect and animal bites, minor eye injuries, injuries to back shoulder and chest.
The Minor Injuries Department offers advice, information and treatment from specially trained nurses 365 days a year, with no appointment necessary.
We are currently reviewing our phlebotomy (blood taking) service and will keep you informed.
Vision Online Services for Repeat Prescribing and Appointments Practice code: J82192
With effect from 31st May 2014 the surgery has moved towards a new way of ordering your repeat prescriptions and booking appointments.All patients will need to sign up to our new system "Vision Online" by contacting a member of our reception team with your email address or downloading the form below. You will be issued with a registration token which when accepted will currently allow you to request repeat prescriptions, book, and view appointments online, and coming soon, view your medication history, any adverse reactions to medication and any medication allergies you may have.
To sign up for this service please click here Prescriptions_and_appointments_online.docx, For a full explanation of how to create an online account click here.
Please click on this link to order your repeat prescription .
PLEASE NOTE YOU WILL ONLY BE ABLE TO ORDER MEDICATION THAT IS ON REPEAT AND HAS BEEN AUTHORISED BY YOUR GP. Repeat Prescriptions (Practice code J82192)
Your prescription should be ready 2 full working days after you have requested it.
However if you would like your prescription to go straight to the chemist you will need to allow up to 5 working days for collection.
If you have been prescribed a medication by the hospital or your request is not straightforward, please again allow up to 5 working days before collection.
Patient Participation Report 2013-2014
We would like to thank all patients who hleped in the development of this report and those who responsed to our surveys. Please read our report: Patient_Participation_Report_2013-2014.doc
The Surgery has released a free app!!! Download the app for your phone by clicking on the logos below. iPhone & Android users click on the respective logos, all other phones should click on the HTML5 logo (please note HTML5 users won't get the full experience of the app).
Use the app to:
- Receive GP routine appointment waiting time updates (weekly)
- Order repeat prescription & book online appointments
- Learn about medical conditions and treatment options
- Get directions and information on local services
- Provide us with feedback to imrove our services
- Start exercising with our podcast feature
- Access our facebook
- Learn about results
- Update your health records
- Receive health news
Visit us on Facebook
*TEST RESULTS* If you require test results please phone the surgery after 2pm and the receptionist will be able to deal with your request.
New Blood Pressure Machine in St Lukes Waiting Room
We now have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.
It is important to follow the instructions on the wall correctly to make sure your reading is accurate.
Our Patient Participation Group
(PPG) held a very successful event for carers on Thursday 16 May, with various organisations presenting to carers about the support they can offer. Carers attending commented:
· “I really feel I have achieved something by coming here tonight” and
· “I had no idea there was so much support out there for us – and now I do”
Keep an eye on the noticeboards for future events, including a diabetes awareness event, which may be of interest, or here for more about the PPG.
The contact number for the Out-of-Hours service has changed again, from 22 Jan 13. Please now dial 111 for Out-of-Hours and for NHS Direct. Calls to this number are not charged. More details on the Out of Hours tab on our Appointments page, here.
Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.
For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.
For Southampton Minor Injuries Unit opening times & numbers,Click here
We would be very pleased to hear from any bank nurses who are available for sickness and holiday cover. Please see here.
Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see http://www3.hants.gov.uk/cold-spots.
Order repeat prescriptions online
Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area. You will have to register in another practice if you live outside our boundaries.
(Site updated 11/12/2014)