Changes to Telephone system
W/C 11th November 2019 The implementation of the new phone system is complete. Over the coming weeks we will be monitoring the set-up to improve the service. Please listen to the recorded messages and select the correct practice and options, as these will be changing. Thank you for your support and patience. We apologise for any inconvenience that may have been caused.
Requesting an appointment
Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.
This is to ensure that you are given an appointment with the most appropriate healthcare professional and that our resources and appointments are used most effectively.
Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them.
All our staff are regularly trained in patient confidentiality.
Flu vaccine available today - No Appointment Necessary
St Lukes all day every weekday from 8am to 6pm.
When we are very busy there may be a short wait before you are seen. (Subject to staff and stock availability)
You should get a flu jab if you have:
► Chronic lung disease including asthma
► Chronic heart disease
► Chronic liver or kidney disease
► Lowered immunity
► Chronic neurological disease
Or if you...
► Are aged 65 or over
► Are, or may be, pregnant
► Look after someone who wouldn’t be able to manage without your help
Is My Prescription Ready?
A high number of calls we receive throughout the day are from patients that are signed up for the Electronic Prescription Service (ePS), asking if their prescription is ready. Repeat prescriptions are processed in 2 working days, and are sent via ePS straight to your nominated pharmacy.
Please contact the Pharmacy directly after 2 working days if you would like confirmation that your prescription is ready for collection.
Please do not phone the surgery.
If you're not already signed up to ePS please speak to your pharmacy.
If you are over 18 you can consult with your doctor online, this is called an eConsult.
Click on the here and it will guide you through the quick and easy process.
eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
All eConsults will be answered by the end of the next working day.
Please note: we cannot accept repeat medication requests through this service. All repeat sick note requests must be requested via this service.
Routine appointments are are now released throughout the day after 10:30am and again after 3:30pm and are available to be booked by calling the surgery or online. Routine GP appointments are available for 14 days ahead. Nurse appointments can be booked up to 4 weeks ahead.
Please remember to cancel your appointment if no longer needed. You can do this by replying to your appointment reminder text message if you received one.
Join our team
We are recruiting! For more information please Click Here to see our current vacancies.
(Site updated 15/11/2019)