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How the NHS use your data

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

To find out more about how the NHS uses your data, please visit 

An easy-read version of the information is available here - 
Easy Read - How the NHS uses your data

UHS Phlebotomy Services - appointment only from 10th August 2020

Phlebotomy services are changing to an appointment only system to enable social distancing and reduce waiting times for patients.  Patients can choose where and when they have their blood test. Appointments can be made by GPs, outpatient clinics or by patients. The number to make appointments is 023 8120 4877 Monday-Friday 08.00-18.00.  The phone number will be operational from 10th August 2020.

The walk in service will be phased out as the appointment system embeds; patients please ensure you start to book your appointment from 10th August 2020

All patients should bring their blood form with them to the appointment, as the Phlebotomists may not be able to print it for them.

Phlebotomy services are available at Southampton General Hospital, C level, South Laboratory Block, Monday to Friday, 8am to 4.45pm

The blood test service for children is not changing; these will continue to be done in the Butterfly Room, C level, Monday to Friday 8.30 and 11am, and 2pm and 5pm. 16 and 17 year olds may visit the adult blood test service instead if they prefer – but they have to book an appointment and bring their form with them. More information on Children’s blood tests can be found here.

Website Redesign - Patient Feedback Welcome

We are redesigning our website and would value patient feedback. Please complete a short patient survey of 10 questions here, to tell us:

  • What you use the website for
  • What you find helpful about our website
  • What can be improved

Survey results are anonymised and no patient-identifiable data is requested.

Dental Advice for People Living with Dementia 

In patients living with dementia, their oral health is often at higher risk as they are less like to remember to brush, may be physically unable to brush as effectively/at all, or have lost the understanding of the importance of keeping their teeth clean.

Therefore, they are more likely to develop dental decay, gum disease and experience dental pain. Guidance and help is available below Dental advice for people living with Dementia

COVID-19 Update 24.03.20: Botley surgery will now be temporarily closed. All GP services are available from St Lukes.

Botley will continue to be available for Hub and Midwife Services

The Hub has moved to Botley

We are pleased to announce that we are now able to offer additional routine appointments with a GP or Practice Nurse in the evenings, at weekends and on Bank Holidays at Eastleigh Southern Parishes (ESP) Hub.

We are working together with local practices (Blackthorn Health Centre, Bursledon Surgery, Hedge End Medical Centre, St Luke's and Botley Surgery and West End Surgery) under the umbrella of Eastleigh Southern Parishes Network (ESPN) Ltd, funded through West Hampshire Clinical Commissioning Group (CCG) to offer extended access appointments to allow patients who find it hard to access their GP during core hours.

Visit their website here.

The service is by appointment only and can only be booked directly through your GP practice by telephoning 01489 783422.

Currently the appointments are between 6.30pm and 8.30pm Monday to Friday, between 9am and 5pm on Saturdays and between 9am and 1pm on Sundays and Bank Holidays.  

All of the appointments are provided at Botley Medical Centre, Mortimer Road, Botley, Southampton SO32 2UG.

Please ask our staff about appointments at the Hub.


The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services. 

Download on the App Store                   Get it on Google Play

Extended Hours Appointments

Living Well Partnership offers extended hours appointments in the evenings with GP's, Nurses and Healthcare Assistants. 

Face to face and telephone appointments are available.

For more information or to book an extended hours appointment, please speak to reception. 

Join our Patient Participation Group (PPG)...

Patient Participation Groups (PPGs) were developed as a means to extend patient involvement in ways that encourage people to engage with the NHS. PPGs bring together those patients who take an interest in healthcare with representatives from their local practice. St Luke's and Botley PPG works in partnership aiming to continually improve the patient experience, ensuring services, plans, and activities respond to patients needs and priorities. The PPG is open to all patients registered at the practice and all practice staff

More information

PPG Minutes for the 22nd of May 2019

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