Test Results Patients are notified in the case of any significant abnormality in test results. However, if you wish to contact the surgery regarding a test result we would ask you to do so after 2pm when all the morning’s post has been opened.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.
If you have recently returned from abroad and are showing signs of a respiratory infection (cough, sore throat, runny nose, fever or difficulty breathing) please do not book an appointment using our online facility. Please call NHS111 who will be able to assess your symptoms and travel history.
We offer same-day urgent care for those urgent symptoms/ conditions that cannot wait for a routine appointment.Urgent care is open from 8am until 10.30am and 2pm until 4:30pm every day.
If you are in need of same-day urgent care please call the practice. A member of our reception team will ask for brief details of the problem and your contact details. You will be given a call-back from one of our duty team (GP, Nurse Practitioner, Practice Nurse) who may provide advice, a prescription or an appointment.
If an appointment is required it may be with our extended hours provider (ESPN) at a hub site. See the extended hours tab for more information.
Please note that we do not operate a walk in service at any of our sites.
At times of exceptionally high demand, urgent care may close early for the purpose of patient safety. We apologise for any inconvenience.
Routine appointments are released throughout the day after our morning urgent care service has finished at 10:30am. Routine appointments can be booked for up to 14 days ahead. We give priority to urgent care calls between 08:00 - 10:30 and 14:00 - 15:30, and request that you call outside of these times to book a routine appointment. To help book your appointment, we request that you share a brief description of your problem with the reception team.
Please do ask our team about Hub appointments and Extended hours appointments.
Please remember to cancel your appointment if no longer needed.
eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
All eConsults will be answered by the end of the next working day.
Please note: we cannot accept repeat medication requests through this service. All repeat sick note requests must be requested via this service.
We are pleased to announce that we are now able to offer additional routine appointments with a GP or Practice Nurse in the evenings, at weekends and on Bank Holidays at Eastleigh Southern Parishes (ESP) Hub.
We are working together with local practices (Blackthorn Health Centre, Bursledon Surgery, Hedge End Medical Centre, St Luke's and Botley Surgery and West End Surgery) under the umbrella of Eastleigh Southern Parishes Network (ESPN) Ltd, funded through West Hampshire Clinical Commissioning Group (CCG) to offer extended access appointments to allow patients who find it hard to access their GP during core hours.
Visit their website here.
The service is by appointment only and can only be booked directly through your GP practice by telephoning 01489 783422.
Currently the appointments are between 6.30pm and 8.30pm Monday to Friday, between 9am and 5pm on Saturdays and between 9am and 1pm on Sundays and Bank Holidays.
All of the appointments are provided at Botley Medical Centre, Mortimer Road, Botley, Southampton SO32 2UG.
Home visits are only available for patients who are housebound because of illness or disability.
Requests for same day home visits are triaged by the urgent care team.
Please telephone reception between 8am & 10:30am if you require a home visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
There are also better facilities for examining and treating patients at the Practice.
If you have injured yourself or had a fall but do not need to attend A&E, phone the surgery first for advice.
Alternatively visit the Royal South Hants Minor injuries unit. More information is available here
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