We are pleased to advise that from Tuesday 11th August 2020, Botley Surgery will be open on Tuesday mornings from 8:30am – 12:30pm and on Friday mornings from 8:30 – 12:00pm for nurse and phlebotomy appointments.
Patients are asked to attend the surgery for pre-booked appointments only. Do not attend if you have symptoms of Coronavirus.
Please do not arrive early for your appointment as you will be unable to wait inside. At the time of your appointment you should enter through the first set of doors and wait to be collected. Masks or face coverings must be worn inside the building.
Following recent success, eConsult continues to be our primary method of contact for medical and administrative advice and to request an appointment. Appointments cannot be booked in person at any site. eConsults are triaged directly by a GP and those submitted before 3:30pm will receive a same day response. If you do not have access to the internet, or someone to help you with eConsult, please call the surgery for assistance on 01489 783422.
Samples cannot be accepted at Botley and must continue to be taken to St Luke’s Surgery.
We understand that some St Luke's & Botley patients have received an email on 28th July 2020 which looks as if it was sent by Living Well Partnership.
This email was not sent by the Partnership.
We advise anyone who has received this email not to open it or any attachments contained within it. Instead, please forward the email to email@example.com for further investigation. This is a government service for reporting misleading or suspicious websites, emails, phone number or text messages. Once you have forwarded the email, you are advised to delete it.
This email did not originate from the Partnership. We are now working with NHS Cybersecurity and the Police to conduct a full investigation into this matter.
We are redesigning our website and would value your feedback. Please complete a short patient survey here.
If you are already registered for online services continue to use this to request repeat prescriptions
Alternatively, use the NHS App to request repeat prescriptions or view blood test results
Use eConsult to seek medical advice or consult with your GP
Use eConsult to seek medical advice or consult with your GP for your child
"I want Administrative Help"
Use eConsult to request sick notes (Med3), acute medications, GP letters, update contact details, or for general or admin queries
Watch this video for more information about how eConsult works
To help us make the most accurate diagnosis and give you the most appropriate treatment, please submit photos with your eConsult. If we don't receive photos, you may be asked to submit another eConsult with photos attached. Please do NOT submit any photos of intimate areas. Parents who are submitting eConsults on behalf of their children are asked NOT to submit intimate photos, even for common symptoms such as nappy rash. If the affected area needs to be seen, a video call will be conducted or in some cases, your child may need to be seen in person. Please remember that any photos sent will form part of your medical record.
For guidance on how to submit a photo, please see the video below:
Update to Services in response to Coronavirus (29th June 2020)
Please refer to the Gov.UK website for up to date information regarding COVID-19. Available here https://www.gov.uk/coronavirus
In response to government guidance regarding reducing the risk of virus, we have implemented our business continuity plan, which means the front doors at St Luke's and Botley are closed until further notice. The easiest way to continue to access the surgery is by submitting an eConsult via the link above. We reply by text and phone so please be ready to take a call from a “No Caller ID” number.
All urgent same day care services will be initially conducted on the telephone with essential cases only being asked to come in for assessment to our Weston Lane and Ladies Walk sites. All GP routine care will be conducted over the telephone or secure video call in the first instance with only essential cases asked to come into the surgery following the call.
It is important that, even during this busy period, you contact us if you are experiencing worrying non COVID-19 symptoms or are feeling very unwell. We are still here to care for you, albeit over the phone or by video rather than face to face, where appropriate. Also, whilst demand and staffing allows, we continue to offer routine care to many of our patients with complex needs (non COVID-19). We understand that you do not want to come to the surgery unless absolutely necessary, and we will do all that we can to keep you safe & well at home.
At present we are continuing to book some face to face routine appointments (e.g. blood clinics, some injections, dressings and smears) but this is being constantly reviewed based on the Government advice which is changing on a daily basis.
If you are attending an appointment, it is important that you do not have any COVID-19 symptoms, for example fever or cough. On the day of your appointment, a receptionist will call or text you to ask if you are unwell. Please be honest so we can protect you and our staff. If you have any symptoms, visit NHS 111 online, and ask for your appointment with us regarding your other health needs to be changed to a telephone appointment.
We continue to provide the best healthcare we can during this challenging time but would ask for your patience as we adapt services to do this.
Self-isolation is having a very positive effect locally, so thank you for continuing to stay at home, protecting the NHS so it can cope with demand & as a result, save lives.
We are asking patients who are visiting the practice to wear face covering during their time in the practice. A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers. More information on face coverings is available here.
It is now compulsory to wear face masks on public transport. There are some exceptions and there is more information available below. Face Covering Guidance
- Testing is now available for all ages. Please be aware that to get an accurate result, the swab should be taken within 3-5 days of symptoms starting. For more information and to book your test, please see the Gov.UK website here
- If you have had a swab test and received your result, please help us keep your medical record up to date by sending us your result via eConsult. Please use the "I want Administrative Help" link above.
- We are sorry we are unable to offer antibody testing to all patients. We have limited capacity to undertake phlebotomy (blood tests) so will be discussing with patients individually as required.
Click here for more information from the surgery about COVID-19
Electronic Repeat Dispensing
We are introducing Electronic Repeat Dispensing (eRD) at the Living Well Partnership to enable patients, who in the last 6 months have not had a hospital admission and have been taking regular medicines that haven’t changed, to obtain up to a one year supply of medicines direct from their chosen pharmacy at 28 or 56 day intervals. This saves patient time not having to order at the surgery every 28 or 56 days, doctor time and ensures that your pharmacy can have your medicines ready to collect. Please read the Patient Information Leaflet and sign up for this service via eConsult. We will inform you when this is set up or explain why you may not be currently suitable for this service.
More information is available in the Patient Information Leaflet, available here eRD Patient Information Leaflet
We are still receiving a high number of calls to our surgery. Our reception teams will encourage you to submit an eConsult as this is the best way to get through to us. Our reception teams have been asked by the GPs and management team to ask why you want to be seen so they can direct you to the most appropriate care. All eConsults are triaged by a member of our clinical team in order to ensure your query or condition is managed appropriately. Our reception teams are bound by confidentiality rules and any information given by you is treated as strictly confidential. Please note, all calls are recorded for monitoring and training purposes.
We have temporarily suspended the ability to book appointments online so we can appropriately screen patients before their appointment.
SO:Linked are coordinating a community response for people with non-medical needs arising during the Covid-19 outbreak.
SO:Linked can link people with the range of services offered at this time by the voluntary sector such as:
Practical needs – helping people get food and prescriptions if they are self-isolating
Emotional needs – linking people with emotional support during isolation
You can keep updated with the available support and resources via the SO:Linked webpage - https://www.solinked.org.uk/community-links-covid-19
Web: www.solinked.org.uk E: firstname.lastname@example.org Tel: 023 8021 6050
Southampton Community Hub
Southampton City Council has launched a Community Support Hub and a dedicated helpline in response to the COVID-19 crisis, to ensure that the most vulnerable people across the city have access to the support they need. More information is available here or by calling 023 8083 4800.
Register with us!
We are still taking registrations for new patients at all our surgeries.
Please download a registration form from here and attach to an eConsult. Alternatively, you can put the form in the post box at any of our surgeries.
Requesting an Appointment
Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.
This is to ensure that you are directed to the most appropriate healthcare professional and that our resources and appointments are used most effectively. We are running an eConsult triage system and you will be encouraged to submit an eConsult, using the links above.
If you do not have internet access, our receptionists can help submit one on your behalf.
Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them. All our staff are regularly trained in patient confidentiality.
If you are more than 5 weeks pregnant you can refer yourself to maternity services at the hospital
You will need to know your NHS number so please submit an eConsult by selecting "I want Administrative Help" above
Use this link here to make your referral
Is My Prescription Ready? Use the EPS Service!
All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an eConsult or via the NHS App. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address. You can change your chosen pharmacy at any time by sending another e-Consult.
How to request your prescriptions
- Select “I want administrative help” to notify us of your chosen pharmacy. You can change your chosen pharmacy at any time by sending another e-Consult.
- If you are already signed up for online services, you can continue to request repeat prescriptions via our website.
- Download the NHS App - this new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record. You do not need any access codes from the surgery to use this app. Prescriptions requested through the app are signed electronically and emailed directly to your pharmacy. You must be aged over 13 to use the app. More information is available here
Join our team
We are recruiting! For more information please Click Here to see our current vacancies.
(Site updated 06/08/2020)