INFORMATION FOR PATIENTS REGARDING
WUHAN NOVEL CORONAVIRUS INFECTION
All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.
As we did during the Christmas holiday period, during the half term week (17th Feb - 21st Feb) we will be operating an urgent care service only.
Routine appointments with a GP will be available to book again on Monday 11th February after 10:30 for appointments on Tuesday 25th February. We do this to ensure that we can assist patients that may need same day care.
Nurse & HCA appointments can continue to be booked as usual.
We are sorry to inform you that due to shortages of staff over half term (17th Feb – 21st Feb) we will be closing some branch surgeries on Monday and Friday:
Mon 17th February
Botley Surgery will be closed all day
Midanbury Surgery will be closed all day
Harefield Surgery will be closed from 1pm
Fri 21st February
Botley Surgery will be closed all day
We apologise for any inconvenience that this may cause.
Requesting an appointment
Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.
This is to ensure that you are given an appointment with the most appropriate healthcare professional and that our resources and appointments are used most effectively.
Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them.
All our staff are regularly trained in patient confidentiality.
You can consult with your doctor online, this is called an eConsult. Click on the picture above and it will guide you through the quick and easy process.
eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
All eConsults will be answered by the end of the next working day.
We cannot accept repeat medication requests through this service.
Routine appointments are now released Tuesday to Friday throughout the day after 10:30am and again after 3:30pm and are available to be booked by calling the surgery or online. Routine GP appointments are available for 14 days ahead. Nurse appointments can be booked up to 4 weeks ahead.
We are sorry that we are currently not releasing any routine appointments on a Monday. We will be operating an urgent care service only on Mondays to allow our clinical staff to manage the needs of patients. We will continuously review this arrangement throughout the winter months and will update the website if there are any further changes.
Please remember to cancel your appointment if no longer needed. You can do this by replying to your appointment reminder text message if you received one
Flu vaccine available today - No Appointment Necessary
St Lukes all day every weekday from 8am to 6pm.
When we are very busy there may be a short wait before you are seen. (Subject to staff and stock availability)
You should get a flu jab if you have:
► Chronic lung disease including asthma
► Chronic heart disease
► Chronic liver or kidney disease
► Lowered immunity
► Chronic neurological disease
Or if you...
► Are aged 65 or over
► Are, or may be, pregnant
► Look after someone who wouldn’t be able to manage without your help
Is My Prescription Ready?
A high number of calls we receive throughout the day are from patients that are signed up for the Electronic Prescription Service (ePS), asking if their prescription is ready. Repeat prescriptions are processed in 2 working days, and are sent via ePS straight to your nominated pharmacy.
Please contact the Pharmacy directly after 2 working days if you would like confirmation that your prescription is ready for collection.
Please do not phone the surgery.
If you're not already signed up to ePS please speak to your pharmacy.
Join our team
We are recruiting! For more information please Click Here to see our current vacancies.
(Site updated 14/02/2020)