Routine GP appointments are released every day at 9am and are bookable 7 days in advance. For example, on Monday, appointments will be released for the following Monday. You can book your appointment at either surgery, by telephoning the surgery or by using our online booking facility. See our website www.stlukesandbotleysurgery.co.uk for details of how to register. Please note that if booking in person at front desk, Botley does not open until 9:15am on a Friday.
We have a new online service “eConsult” which provides 24/7 clinical access for all patients aged 18 or over. We will respond to you within 48 working hours based on the information received. Please visit our website www.stlukesandbotleysurgery.co.uk for further information. To access e-Consult please click here.
Same Day and Emergency Appointments
We offer our same day service for those more urgent symptoms / conditions that cannot await a routine appointment. This service is offered daily from 8am until 11.30am (from 9am on Fridays). If you need to be seen urgently please contact the surgery where a member of reception will ask for brief details of the problem, your contact details and then allocate you either a telephone or face to face appointment with the duty team. The duty team consists of a GP, Nurse Practitioners and a Practice Nurse. The appropriate member of staff will either contact you or see you in surgery as you have been advised. Patients are asked to call in before 11am
Extended Opening Hours
We are pleased to announce that we are now able to offer additional routine appointments with a GP or Practice Nurse in the evenings, at weekends and on Bank Holidays at Eastleigh Southern Parishes (ESP) Hub.
We are working together with local practices (Blackthorn Health Centre, Bursledon Surgery, Hedge End Medical Centre, St Luke's and Botley Surgery and West End Surgery) under the umbrella of Eastleigh Southern Parishes Network (ESPN) Ltd, funded through West Hampshire Clinical Commissioning Group (CCG) to offer extended access appointments to allow patients who find it hard to access their GP during core hours.
The service is by appointment only and can only be booked directly through your GP practice by telephoning 01489 783422.
Currently the appointments are between 6.30pm and 8.30pm Monday to Friday, between 9am and 5pm on Saturdays and between 9am and 1pm on Sundays and Bank Holidays.
All of the appointments are provided at Hedge End Medical Centre, 24-28 Lower Northam Road, Hedge End, Southampton, SO30 4FQ.
In the event of an emergency, please use the following routes according to need for example:
Call 999 – acute chest pain, severe shortness of breath, symptoms of stroke and major injury.
Attend A & E - head injury with spells of loss of consciousness.
Attend the Walk in Centre – See below
Please attend the Royal South Hants Hospital, minor injuries unit for :
Wounds/lacerations, wound infections, sprains and strains and closed suspected limb fractures, minor burns and scalds, minor head injuries, insect and animal bites, minor eye injuries, injuries to back shoulder and chest.
The Minor Injuries Department offers advice, information and treatment from specially trained nurses 365 days a year, with no appointment necessary.
Our appointment systems are continuously being reviewed. We would welcome any constructive feedback to help us improve.