Test Results Patients are notified in the case of any significant abnormality in test results. However, if you wish to contact the surgery regarding a test result we would ask you to do so after 2pm when all the morning’s post has been opened.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.
You can consult with your doctor online, this is called an eConsult. Click on the picture below and it will guide you through the quick and easy process. eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
All eConsults will be answered by the end of the next working day.
As part of our commitment to improving access for our patients we're using Q doctor to enable video consultations with GPs.
This means for certain conditions you can see a GP from home or work without having to come to the surgery.
See our leaflet for more details Q Doctor Patient Leaflet
Results are available by requested after 2pm by phoning the surgery.
Although many results are ready within a few days, some may take longer. Be sure to ask your doctor how and when you will learn the results each time you have tests done. This will help to avoid anxiety and unrewarding telephone calls.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Patients can now receive test results via text messaging.
Please update your contact details and communication preferences by downloading the form below and handing it in to reception.
Update your contact details
You do not require a doctor's sickness certificate for any illness lasting seven days or less.
Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (Statutory Sick Pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
If you require a 'Fit Note' for a new medical condition then a consultation with a doctor is required. Please contact reception.
If you need a repeat / follow-on 'Fit Note' these can be requested via eConsult
We care passionately about building healthy lives, holistically. If you have any feedback, comments or concerns please let us know:
Speak to our Reception & Site Lead / Receptionist
A feedback form is available from reception or below
Our Complaints & Feedback Policy is available below:
Comments can be left on our NHS Choices page
We are always keen to give the best service to our patients, for this we need suggestions and ideas of how you, the patient feels areas within the practice could be improved.
We have a virtual Patient Participation Group (PPG) which we communicate with via email. Latest news from this group can be found at the very bottom of this page by clicking 'patient participation group'.
If you would like to join our PPG please download the form below and hand it in at reception.
PPG Consent Form
Our practice nurses are available by appointment Monday to Friday. They can be seen for health checks, general advice and procedures such as ear syringing, blood pressure checks, and removal of stitches, blood tests, dressings, immunisations and ECGs. Our practice nurses also run the following clinics:
They are also able to offer advice and support on other matters, please feel free to consult them directly if you wish.
If you are unsure which appointment you need, please ask the receptionist or ask to speak to a nurse. Please note that children should be accompanied by a parent/guardian when they attend for an appointment.
If you are over the age of 45 it is recommended that you have your blood pressure taken annually.
The practice has Health Care Assistants who are not trained nurses but have skills in a variety of clinical areas.
These include blood taking, blood pressure, taking ECG’s, new patient health checks and patient health monitoring.
They are available every week day and you can book an appointment through reception.
A doctor can do certain minor surgery procedures at the surgery. Please ask any doctor/nurse about these procedures.
We recommend full immunisation for all pre-school children; immunisation clinics are held on Monday afternoons at Weston and Tuesday morning at Harefield, however other appointments can be made with the nurse in her daily surgery. Please check the following points before bringing your child to the surgery.
There has been some adverse publicity in the press about immunisation in children, however, remember your child is at greater risk from contracting the disease than he or she is from suffering a reaction to immunisation.
If the answer to any of the following questions below is yes, then tell your doctor or nurse.
Take a look at the Healthier Together pages by clicking the icon below...
We care about your mental health.
You might want to talk to your GP or practice nurse if you're:
It's always OK to ask for help. Be honest and open, explain how you feel and use words that feel natural to you. Our clinical team are here to support you.
Mind have produced guidance to help you find the words to talk to your GP about mental health, please download below.
Find the Words - talk to your GP about mental health
There is also a wealth of information, support and guidance on Solent Mind's website.
Alternatively, italk offer a free, confidential NHS service to people aged 18 or over in the West Hampshire area.
Find out more on their website
Self-refer yourself for help and support here.
Alternatively, if you live in the Southampton area Steps to Wellbeing offer a free, confidential NHS service to people aged 18 or over in the Southampton area.
Find out more on their website.
Self-refer yourself for help and support here.
Southampton Healthy living are available to help you make lifestyle changes:
They have a range of support and information available on their website.
Grief is a natural process, and most people will cope with help and support from family and friends.
For those who need additional specialist help, Cruse offers free confidential support for adults and children, and this can be by telephone, email or face-to-face.
Helpline: 0808 808 1677
They also have a wealth of advice and support available on their website.
Alternatively, visit the NHS bereavement website.
The word ‘dementia’ describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language.
These changes are often small to start with, but for someone with dementia they have become severe enough to affect daily life.
A person with dementia may also experience changes in their mood or behaviour.
If you are concerned about yourself, or someone you know please book an appointment to see a GP.
The Alzheimer's Society also offer information and support to those affected, please visit their website.
If you are a carer please let us know - we can help you!
Not sure if your're a carer?
Do you help a family member, child, friend or neighbour that:
If any of the above statements apply to you, we can help.
please let us know
Carers in Southampton
Carers in Southampton is a vital new service managed by Southampton Mencap. It is there to reach out to the thousands of carers living in Southampton who give up their time to look after a family member, a friend, or a neighbour who needs additional support. The service provides support, advice, guidance and learning opportunities to improve carers’ choice, control and independence.
There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.
Watch this video on: caring for a parent at home
Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.
Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
Directing carers to the benefits that can help them in their caring role
Advice and information on helping the person you look after get the benefits that they are entitled to
How your benefits maybe affected after the death of the person you look after and what happens to their benefits
Advice for when carers find they have to take over the legal affairs of the person they are looking after
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
Advice on keeping a tight rein on household and personal finance for carers
Information on claiming tax credits and whether you might be eligible
If you are worried that an ADULT or CHILD may be at risk of abuse or harm please click one of the following links for further information:
Report abuse or concern - ADULT
Report abuse or concern - CHILD
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