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Welcome to St Luke's & Botley Surgery Online 

Our aim is to provide all our patients with up to date news and information about our practice. As well as a source of information about our practice, the staff and the services we provide, we hope that you will use this site as a useful resource for other health-related information. We will keep it current with any developments or other details that we feel relevant to you.  Feel free to send us any feedback .


Changes to our Telephony Service from 26th October 2018

We know you have been struggling to get through on the phones to St Lukes and Botley Surgeries, so we have been working together with our partner surgeries in Southampton and calls will now be answered by our local reception team in Southampton. Better telephony means we can handle a much higher volume of calls making sure you are not waiting too long to get through to the surgery. Fully trained reception staff employed by the practice will be able to access your medical record as usual and you can still be seen by a member of the team St Luke’s and Botley Surgeries. All calls will be answered “Living Well Partnership” reflecting our new working arrangements but there is no change to your usual doctor and you can still pop into your practice for all the usual reasons, if you need to. We expect these changes will significantly improve patient telephone access to the surgery. The telephone number for the surgery has not changed, however you can now also use 023 8044 9913 to get through to the same reception team.


CQC Inspection 

Following a successful CQC inspection in August 2018 the final report reflecting the findings of this visit has now been made available to the public and can be viewed by clicking hereA statement from the Partners will be available shortly. 


Flu Clinics

Adult Flu clinics now available to book. Please contact St Luke's Surgery for dates.

**If you are over 65 please call reception to book your place as vaccines are limited **

Please be advised that we have now run out of the Flu Vaccine for the over 65 age group, this is due to a national shortage.

We are expecting a delivery on the 30th October. Please check with the surgery for further clinic information.


Privacy Notices

In line with The General Data Protection Regulation we have updated our privacy notices. Please find it available to download here –

Privacy Notice - Adults , Privacy Notice - Children

Alternatively, you can ask reception for a copy


Introducing Q Doctor

This is a free NHS service. Simply contact reception to get a booking code, download the free app to your mobile or tablet device or visit the web site on your computer (you will need a web cam) and book an appointment.

See a GP online over secure video from home. See the leaflet below for more information

Q Doctor Leaflet


eConsult

E-consult

Welcome to our new, exciting and easy to use service.  Try this service for routine medical enquiries. To get started, just click on the image below. 

  • Please note you will receive a response via email.  Unless otherwise advised, your eConsultation will result in either a telephone consultation or a face to face appointment with a clinician.

  • Please note this service CANNOT currently be used to request sick/fit notes.  Please print off a fit/sick note request from this website.  The form can be found under "further information" at the bottom of this page.  Click on "sick certificate", then the link under the heading "medical sick certificate".  Complete the form and drop it in to the surgery.

  • We regret we cannot accept requests for prescriptions using this method.  Please sign up to our online service (details below) or visit the surgery.

  • For nursing appointments please contact reception.


We sincerely regret the DPA breach that occurred in late January this year. This has been reported to the Information Commissioners Office and they have successfully concluded their investigations. An internal review has also been conducted. We continue to develop a safe and secure platform for all patient communications.


Online Services

Follow this LINK to sign in to Online Services.  

For some time you have been able to book and cancel appointments and order repeat prescriptions online.  You have also been able to see some basic information from your medical record, including your medication history, immunisations and allergies.  You are able to request access to more of your medical record, including diagnoses, test results and procedures.  This is known as your detailed coded record (DCR). Access may be granted at your doctor's discretion.  For more information and guidance when applying for access to your DCR, please see our patient information leaflet or click here for NHS guidance.

To register for online services, each family member who wishes to register must visit either surgery with a current form of ID, preferably photographic (driving licence or passport), and complete a form available in reception.

 

Those patients who currently have access to online services and wish to request access to their DCR will need to re-register and provide ID as above.

 

Due to the issues surrounding proxy access (i.e. access to online services by somebody e.g. a parent acting on behalf of the patient), we are currently only registering adults (aged 16 and over) for online services.  However we may be able to allow proxy access to parents/guardians of under 11 year olds to include booking appointments, requesting prescriptions, and viewing immunisations, allergies and medication history in the near future.

 

Should you encounter any difficulties when registering or accessing your online account, please follow this link

Patient Participation Group

The aim of the Patient Participation Group (PPG) is to work in partnership with the Living Well Partnership and to strengthen the relationship between the practices and patients. The PPG is open to all patients registered at all practices within the Living Well Partnership and all Living Well Partnership staff.  For more information about the Living Well Partnerships PPG please click here

Please see the noticeboards in waiting rooms for details of the next Living Well Partnership PPG meeting which are rotated between sites.  New members are always welcome.  Drop into your surgery for more information should you wish to come along or join.

Friends & Family Test

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily

All Living Well Partnership surgeries are able to offer you the opportunity to participate in this survey.  You can pick up a survey card the next time you visit your surgery, you can use the iPads - where available - often located in the reception area of surgeries, or complete online here:

 Named GP for all Patients

We now have a contractual requirement to allocate all our patients a named and accountable GP who has the responsibility for the overall care that our surgery provides to you.  The allocated named GP will take the lead for the co-ordination of any other relevant health and care professionals who are involved in your care.

If you wish to be told the name of your accountable GP, please ask the Receptionist/Doctor when you are next in the surgery.  Please note:  There is no need to telephone the practice for this information.

Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.

Please be aware that this will make absolutely no difference to the service we provide you or which doctor deals with your health matters.  You can still see whichever doctor you choose for routine appointments. 

Blood Pressure Machine in St Lukes Waiting Room

We have a blood pressure machine in the waiting room for patient's use. Please feel free to come into the surgery and use the machine during surgery opening hours (no appointment needed). Your reading will then be passed to the practice nurse or healthcare assistant and added to your records. Please note, any abnormal readings will be dealt with by the nurse, you may receive a telephone call or letter if we would like you to re-check your blood pressure.

It is important to follow the instructions on the wall correctly to make sure your reading is accurate.

 

Please contact us if you think you may be eligible for flu or whooping cough vaccinations. We will be sending letters to some patients using Docmail, a well-established provider of such services.

For advice on what to do about flu please see the NHS DirectCold/Flu Symptom Checker.

 For Southampton Minor Injuries Unit opening times & numbers,Click here 

Worried about keeping warm this winter? Speak to "Hitting the Cold Spots" on freephone 0800 804 8601 or see http://www3.hants.gov.uk/cold-spots.

What's New

Other Information

- Please help set up our patient survey, here.

- Change to Out-of-Hours GP Service telephone number. See here.

· Teenage Page UPDATED!!

· Coronary Heart Disease

· Info on how to Quit smoking

· First five years of life

· Child Health

· Egg Allergy & Immunisation

· What to do if your child has a high temperature 

· Mens health Page

·  Please note- The NHS walk-in-centres do not provide a phlebotomy service

·  Southampton Health Directory

 

    

Change of Address:If you are moving, please view our practice boundaries to see if you are still in our area.  You will have to register in another practice if you live outside our boundaries.

 


 

 

(Site updated 12/11/2018)
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